. >> i'm at one of india's outsourcing hubs where people have been following closely. this time the rhetoric hasn't been as negative as it was back in 2008 because the situation has changed. india call centers no longer provide just basic cheap back end services to the united states. they've started to provide higher value added services. as people in call centers here say, without us, corporate america would be disabled. music is a universal language. but when i was in an accident... i was worried the health care system spoke a language all its own with unitedhealthcare, i got help that fit my life. information on my phone. connection to doctors who get where i'm from. and tools to estimate what my care may cost. so i never missed a beat. we're more than 78,000 people looking out for more than 70 million americans. that's health in numbers. unitedhealthcare. >>> we want to welcome our you viewers here in the united states and around the world. i'm kate bolduan along with john berman. it is 11 ch:30 here the on the t coast, 8:30 out west. a lot has happened overnight.